A Guide: Getting Your Workforce to Embrace New Technology

If you don’t make use of the very latest pieces of technology, your business will quickly find itself falling behind the competing pack. Adopting new tech into your workflow does, however, bring with it a fair few challenges, one of the biggest being that you have to get your employees to actually embrace it. If your staff members aren’t on board with your newest tools and pieces of equipment, all of that investment that you made into your new technology will all be for nothing.

Fear not, however, as there are ways to deal with this sort of problem. Here are some of the things you can do to get your workforce to embrace new technology.

Involve them in your decision-making process

Whenever you have a decision to make with regards to whether or not a certain piece of technology is worth your investment, don’t be afraid to ask your employees for their opinions. Involving them in the decision-making process will make your staff members feel like their views are being heard, and it will give them a chance to voice any concerns that they may have.

Handing them a degree of control in this instance will be sure to make your employees feel a lot more comfortable with the technology that you are seeking to impose upon them. The end result? Your workforce embracing your newest tools and equipment much faster (and you getting better results out of them at a much quicker pace to boot).

Teach them about the technology they are being asked to use

You cannot expect your employees to embrace the technology that you are asking them to use if they have no idea how to use it. Quite simply, whenever you roll out a new tech tool or piece of software in your workspace, you need to ensure that staff training rolls out with it.

To ensure that your workforce truly understands the technology they are being asked to use, why not send them out on a course that actually teaches them about it? To ensure that your advertising department is ready for any new marketing tools that you embrace, for instance, this could entail bankrolling their enrolment on a Master of Marketing course. On such a program, they will learn how to strategically apply the very latest marketing tech to their daily tasks. What’s more, they will get to grips with the rapid changes taking place in technology and how it is redefining the marketing industry as a whole.

If you think that taking such an intense course would distract your staff members from their professional commitments, think again. A plethora of colleges and universities, including RMIT, now offer courses that are completely remote; allowing your employees to enroll in such a program wouldn’t prove troublesome, simply because they would be able to study in their own time and at their own pace.

Champion your new technology

Nobody is going to see or believe in the benefits of the new technology that you are seeking to embrace if you don’t champion its usage. It’s really quite simple: if you think a tool is good enough to invest in, you need to be prepared to become an advocate for it. Only then will you prove to your employees that this is a piece of technology that can, in fact, become an asset to them and assist in bettering their workflow.

To be an effective champion and advocate of your new technology, you should:

  • Be concise and specific whenever you talk about your new technology
  • Showcase the fact that you are passionate about the technology and wholeheartedly believe in its benefits
  • Don’t enforce your views, just give your employees a push in the right direction
  • Know everything there is to know about the tech so that you can answer all questions pertaining to it

Roll it out gradually

There’s no rush when it comes to rolling out your new technology; be patient, roll it out gradually and allow your employees to acclimatize themselves to its usage before they are asked to use it all day, every day. Even if it takes weeks for you to get the most out of your shiny new piece of tech, taking this course of action will be sure to benefit you in the long run.

If you’ve got the time and the resources, you could even choose a small group of your most motivated employees to test out the technology before it is made available for general consumption in your workspace. Hopefully, should they react positively to the new technology, these guinea pigs of yours will then become advocates of the tech themselves — this would be the best possible outcome for you, as your employees are more likely to believe each other over before they believe anything you have to say.

Listen to feedback

The most important thing you can do is listen to any feedback your employees are willing to give with regards to your new technology. Don’t shrug their queries off or get offended when they say something that you do not like. Take what they say on board and seek to make everything better for everybody involved. If this means coming to some of a compromise with certain staff members, then so be it.

To accept employee feedback in a healthy and productive fashion, you should:

  • Remember that what you are hearing is not personal… it’s just business
  • Look for patterns in all the feedback you receive
  • Ask questions to ensure that the feedback is genuine and well informed

How your employees are going to react to your new tools and pieces of equipment might not be the first thing you consider when choosing a new piece of technology. You cannot, however, afford to overlook this all-important matter. If your employees aren’t on board with your new tech, you aren’t going to optimize its usage and, ultimately, you are just going to waste your time, effort, resources, and money.

Put the above advice into practice and be sure to ensure that your employees embrace new technology with open arms going forward.

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