Wipro Expands ServiceNow Partnership to Embed Agentic AI Workflows Across Core Enterprise Functions
Wipro announced its expanded partnership with ServiceNow to implement and scale the impact of agentic AI workflows across core enterprise functions such as IT, HR, procurement, and cybersecurity.
Under this expanded partnership, Wipro will integrate Wipro Intelligence, its unified suite of AI-powered platforms, solutions, and transformative offerings, with the ServiceNow AI Platform enabling organizations to streamline the initiation, orchestration, and execution of work across enterprise systems. By reducing manual coordination and improving visibility into how work progresses across core functions, enterprises can accelerate turnaround times while strengthening accountability and operational governance.
Some of the Wipro Intelligence solutions that will leverage the ServiceNow AI Platform capabilities include:
- SmartProcure, which streamlines procurement workflows and improves cycle times through standardized intake, approvals, and execution.
- Telco Autonomous Networks, which modernizes service operations by combining AI-enabled workflows with telecom-specific context to improve issue resolution.
- Cyber Transform, which strengthens security operations by improving vulnerability and incident response workflows and governance across the cybersecurity value chain.
“AI isn’t new to enterprises, but connected, governed, and outcome-driven AI is,” said Amit Zavery, President, Chief Operating Officer, and Chief Product Officer at ServiceNow. “That’s what this partnership makes real. When agentic AI runs inside secure workflows, ideas start delivering real results and the agentic enterprise becomes possible.”
Malay Joshi, Chief Executive Officer of Wipro’s Americas 1 Strategic Market Unit, said, “For most enterprises, the real challenge with AI is not ambition, but execution at scale. Our expanded partnership with ServiceNow is designed to bridge that gap through a consulting‑led, AI‑powered approach that translates business priorities into industry‑aligned AI solutions. Together with Wipro Intelligence™, we are helping clients streamline operations, drive measurable outcomes, and scale AI adoption with the right governance and controls in place.”
With this expanded partnership, clients can expect enhanced value through:
- A unified experience for submitting and managing work requests across enterprise functions.
- Policy-aligned execution with governance and auditability built into workflow design.
- Improved cycle times by reducing manual coordination and handoffs.
- Clear operational visibility into status, ownership, and completion across processes.
By combining ServiceNow and Wipro’s AI capabilities, this partnership will enable enterprises to implement agentic AI at scale, as well as deliver policy-aligned actions that enhance employee experience, operational agility, and measurable business value.
