Samsung India today announced the expansion of its service network across the country that will bring Samsung service to every corner of India. This network, which includes 535 service vans, will reach out to over 6,000 talukas across 29 states and 7 union territories. This makes Samsung’s service network the largest in this industry in India.
In addition to introducing 535 service vans, which are equipped with multi skilled engineers, key components, DG sets and key jigs/fixtures for providing quick response and on-spot resolution, Samsung has also added over 250 service points and over 250 resident engineers, ramping up its service network to over 3,000 service points within a month. Samsung plans to add more service vans, open new service centres, appoint brand engineers and further strengthen its service network.
HC Hong, President and CEO of Samsung Southwest Asia, said, “Samsung is committed towards providing best-in-class service across the country. With the new service initiative, our customers in rural India will enjoy the same level of speedy and high quality services as urban customers. Our aim is to bridge the urban-rural service gap and we devised a solution which is ‘Made in India’ and ‘Made for India’ which will create unprecedented service delight across the entire country.”
The vans aim to provide speedy service with reduction in turn-around-time along with assured quality to each Samsung customer in every corner of India.
Samsung continuously strives towards setting new customer service standards and enhancing its customer service network with new initiatives and programmes, focusing on overall customer delight, infrastructure enhancement and premium service delivery.
Samsung started its operations in India 20 years ago in December 1995. Today, Samsung India has two manufacturing units, three R&D centres and a design centre, employing over 40,000 people, with the largest sales, retail and service network by any company in the country. By not only fulfilling its commitment to ‘Make in India’, but also living its promise of ‘Make for India’, Samsung has emerged as a truly Indian company at heart.
@Technuter.com News Service