ServiceNow Introduces an Employee Service Experience Delivery App

ServiceNow announced its HR Service Delivery product is available on SAP App Center, the digital marketplace for SAP partner offerings. The announcement was made at SuccessConnect, the annual conference for SAP SuccessFactors customers being held September 16 – 18, 2019 in Las Vegas.

According to a recent ServiceNow research report, nearly half of employees struggle to get information and answers to basic work‑related questions, thus hindering workplace productivity. According to the research, employees want their experiences at work to be more like their experiences at home – like having mobile technology at their fingertips to make finding information and accomplishing tasks simple, easy and convenient.

ServiceNow’s employee workflows, powered by the Now Platform, help organizations simplify everyday work tasks for employees. Customers deploying core HR technologies to digitally transform their organizations will have more choice in how they provide HR services depending on their needs and strategy; they will also be able to deliver a unified employee service experience that not only moves beyond HR, but also cuts across, IT, and other departments. HR departments will be able to drive great employee experiences for critical moments in the employee journey, such as onboarding, that might begin in HR, but require additional services from departments such as IT, facilities, or security to ensure a successful first day start.

“Employees want great experiences at work, using technology that helps them easily get stuff done,” said Blake McConnell, ServiceNow’s senior vice president of Employee Workflows. “While great employee service experiences often are led by human resources, they typically require cross‑functional coordination and collaboration across IT, facilities, finance and legal. ServiceNow makes cross‑functional enterprise workflows simple and easy. With SAP SuccessFactors, we’re making great experiences and greater productivity across the enterprise possible.”

“Employees want to spend more time delivering value to themselves and to their employers, and less time navigating administrative hurdles,” said Steve Goldberg, Ventana Research’s vice president and research director for HCM. “This means the technology they use daily must simplify and empower them. Both ServiceNow and SAP SuccessFactors provide robust solutions for removing friction for employees, and their complementary product capabilities will be better equipped to meet employees where they are in their journeys.”

Organizations will be able to:

  • Access their ServiceNow and SAP SuccessFactors to‑do’s, tasks and approvals anytime, anywhere via an omni‑channel service experience with ServiceNow Virtual Agent and Now Mobile app.
  • Deliver great employee service experiences for tasks or moments that might begin in HR, but require additional services from departments like IT, finance, legal, or facilities to complete.
  • Get efficient service in ServiceNow because service teams have access to pertinent employee work‑related data from SAP SuccessFactors.

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