Software

Hitachi Solutions India develops integrated CRM solution for healthcare providers

Hitachi-Solutions-logoChennai, India, March 07, 2014: Hitachi Solutions America, a leading provider of global industry solutions based on Microsoft Dynamics AX and Microsoft Dynamics CRM and U.S. Reseller Partner of the Year, has announced HEALTH//CRM, a new Microsoft Dynamics-based solution designed to maximize the benefits of CRM for the healthcare industry. The solution was developed by Hitachi Solutions India to address the growing relationship management needs of healthcare providers globally.

HEALTH//CRM offers a holistic, cost-effective healthcare relationship management system, built on a Microsoft Dynamics CRM and SharePoint platform, that is designed to better manage critical patient and business information, increase hospital operational efficiency, and improve patient care and overall experience. HEALTH//CRM offers a consolidated system that automates and stream¬lines inefficient and paper-based processes, aggregates and manages patient transac¬tions and information, and provides a real-time patient visibility.

Main features of the HEALTH//CRM solution include:

  • 360 degree view of patients
  • Referral management
  • Corporate/group sales
  • Outreach campaign management
  • Help desk/contact center management
  • Complaint management
  • Customer services management
  • Quality management
  • Actionable reports & dashboard

Microsoft Senior Director of Health and Social Services Asia Gabe Rijpma said, “We are incredibly supportive of Hitachi Solutions’ efforts for us in the healthcare industry in Asia. Their new HEALTH//CRM solution features are very compelling to the hospitals and providers with whom we conduct business.”

President/ CEO of Hitachi Solutions India Ananth Subramanian said, “HEALTH//CRM is an important step towards addressing the needs of healthcare providers. Initial test marketing in APAC indicates great acceptance of the features of our Dynamics CRM and SharePoint-based solution. We are already working to add new functionality, including enabling social analytics, per the solutions’ roadmap.”

Hitachi Solutions will launch its Microsoft Dynamics solutions and customer successes in booth #2301 at the Microsoft Convergence 2014 conference March 4-7 in Atlanta, GA. Hitachi Solutions is a Platinum Sponsor of the event.

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