BMC Unveils New Digital Workplace Solutions

New Delhi, India, November 17, 2015: BMC has unveiled two new solutions for the digital workplace – MyIT Service Broker and HR Case Management. These solutions support BMC’s Digital Enterprise Management strategy, which is designed to make digital business fast and seamless, and optimized for every environment from mainframe to mobile to cloud.

BMC’s MyIT Service Broker and HR Case Management solutions help companies streamline operations and improve employee productivity by making it easier for companies to rapidly deploy and offer their employees access to traditional and digital IT services including third party applications, business services and now also HR services such as benefit changes and payroll inquiries.

“The modern mobile workforce expects anytime, anywhere access to the services they need to do their work,” said Robin Purohit president of the Service Support business at BMC. “These two BMC innovations help enterprises transform how people get work done while achieving breakthroughs in productivity of IT and operations functions like HR. Our Digital Workforce solutions build on the tremendous momentum we have seen with MyIT and Remedy 9 as core components of BMC’s Digital Enterprise Management strategy.” 

MyIT Service Broker

Shadow IT, often caused by increasing catalog sprawl, is a major issue for most enterprises. More than 80 percent of employees use unapproved SaaS applications to do their jobs, according to a Frost & Sullivan report.

The MyIT Service Broker solution addresses both catalog sprawl and shadow IT by enabling companies to aggregate, manage, deliver, and track hardware, software, and services in a unified service app story to offer employees a streamlined procurement process for IT-approved products and services. Employees access the system through their PCs, smartphones and other mobile devices, where they can use the online catalog to order computers and other hardware, download BMC and other third-party software, and secure cloud and on-premises services.

In addition, the MyIT Service Broker solution:

  • Allows new employees to gain secure, personalized access to the hardware, software and other services they need to start their job, accelerating new employee on-boarding.
  • Drives rapid adoption through peer-assisted selection, where users rate, review, and share the most effective hardware, software, and services available.
  • Reduces catalog sprawl and shadow IT by unifying hardware, software, and services in a single online store.
  • Accelerates on-boarding of third-party hardware, software and services with self-service publishing for vendors and partners.
  • Enables IT and business managers to create new services and modify existing workflows with an intuitive drag-and-drop interface.
  • Delivers insights on software and service usage, performance, and costs, helping companies make smarter software and service purchasing decisions.

HR Case Management

BMC’s new HR Case Management solution helps companies to standardize and automate HR workflows, replace manual forms with digital services and improve employee engagement by offering anytime, anywhere access to common HR services. Built for the digital workplace, BMC HR Case Management already has 20 production customers.

HR Case Management features:

  • Hundreds of prebuilt HR templates for common workflows, forms, knowledge articles and reports, including benefit change requests, healthcare reimbursements, employee information updates and more.
  • A powerful, drag-and-drop workflow designer to build automation for common HR processes.
  • A purpose-built shared service delivery framework to enable HR departments to rapidly move to a tiered support model.
  • Granular control over data visibility to prevent unauthorized access to HR data, protect employees’ privacy and mitigate corporate risk.
  • An intuitive, mobile, self-service app for employees to access HR services, book appointments with HR clinics and track the status of open HR cases.

BMC’s HR Case Management solution is natively integrated into BMC’s IT service management applications, allowing companies to transfer incidents and cases between IT and HR and providing employees with a single, consolidated shared services self-service portal.

© News Service


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