Amdocs Enterprise Payment Processing enables metro PCs to improve customer experience via optimizing Electronic Payment Options

Amdocs-logoPun, India, June 4, 2014: Amdocs, the leading provider of customer experience systems and services, has announced that Metro PCS, a flagship brand of T-Mobile US, has deployed the Amdocs Enterprise Payment Processing solution.  The solution, which has already been deployed and achieving strong results, is part of a strategic multi-year agreement to enable Metro PCS to enhance and optimize its customers’ electronic payment options, while reducing the operational costs associated with customer payments.

Metro PCS is using Amdocs Enterprise Payment Processing solution, a multi-channel payment gateway service, to offer its customers electronic payment options across all channels including Interactive Voice Response (IVR), web portal, SMS or through an agent in the contact center. The solution also enables “smart tender steering” which processes payments using the most cost-effective transactional method to minimize transaction fees and maximize revenue. The private cloud-based solution is run from an Amdocs managed services data center and interfaces with multiple banks and other financial institutions, as well as contact center services.

Eric Up dyke, president of the North America region at Amdocs, said, “Service providers are eager to exploit the full potential of mobile payments their customers are demanding, but are concerned about the challenges such as transaction fees impacting their bottom line, or customers not understanding how to correctly make a payment. Our Enterprise Payment Processing solution, deployed quickly at Metro PCS, allows Metro PCS to meet these challenges with a single, secure, private cloud-based payments processing solution managed by Amdocs. Not only will this provide greater convenience for customers, it will keep operational and transaction costs under control, while also allowing for flexibility as the electronic payments space continues to evolve rapidly.” 

Gary King, chief information officer, technology at T-Mobile, said, “With our high degree of focus on customer satisfaction, we are always looking for opportunities to eliminate unnecessary pain points for our customers. We are thrilled to continue our long-standing relationship with Amdocs by introducing this new solution which creates a shorter, simpler electronic payment process.” 

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