XCHANGING extends automatic fare collection system to KLIA2

Xchanging-logoBangalore, India, August 27, 2014: Xchanging plc, the business process, procurement and technology services provider, is proud to announce that its innovative, award-winning automatic fare collection solution for Express Rail Link Sdn. Bhd (ERL) is now available at the newly launched KLIA2.

Xchanging’s automatic fare collection (AFC) system is the first cloud-based ticketing solution that is economical, easy to maintain and fully scalable. It is designed to allow rapid integration of new stations at any time, with minimal effort, thanks to cloud hosting and a centrally managed system.

The availability of the system at KLIA2 (one of six stations operated by ERL) will enable ERL to offer multiple and more effective ticketing channels to its customers: passengers travelling through the airport will be able to enjoy the added convenience of kiosk, mobile ticketing and web purchase options for immediate use. This makes it easier for passengers to board the KLIA Ekspres to catch connecting flights at KLIA, or head into the city station, KL Sentral.  Sophisticated management and monitoring features, such as real time alerts, will also enable ERL to minimize downtime throughout their systems. 

One of the innovative concepts introduced by Xchanging includes multiple touch points to enable passengers to better plan and manage their itinerary:

  • Mobile point-of-sales device – A first of its kind application for multi-purpose handheld devices, which validates Contactless Smartcard tickets and sells and validates QR Barcodes.
  • Mobile App and Website – An integrated e-commerce solution that offers flexibility and convenience for ticketing purchase and travel planning.
  • Self-service kiosk – An interactive self-service platform for a holistic view of end-to-end route planning, fare information and ticketing.
  • Passenger service machine – Versatile customer service platform which accepts various payment modes. 

Muralidhran Nadarajah, CEO, Xchanging Malaysia, said: “We are proud to have extended our partnership with ERL through the implementation of our AFC solution at the newly launched KLIA2.  This extension has opened up new avenues of growth for ERL, and we look forward to continued success as we bring innovation through technology for an enhanced travel experience.”

Noormah Mohd Noor, CEO, Express Rail Link, commented: “Thanks to its technology and cloud infrastructure expertise, combined with experience in managing operational transformation, Xchanging has delivered a complete one-stop solution that integrates multiple functions into a seamless back-end operation. Xchanging’s remarkable successes for KLIA Ekspres and KLIA Transit Services made it a natural progression to expand their AFC solution to KLIA2, and we were extremely impressed with the quick turnaround on this project.”

The AFC system encourages passengers to move towards a paperless journey as the existing magnetic stripe ticket is replaced with a Contactless Smartcard Ticket and QR barcode ticket. This multi-channel interface also provides a consistent and integrated service as tickets are issued and verified on the go.

Since the implementation of the pioneering system for ERL in June 2013, the Automatic Fare Collection (AFC) solution that supports both KLIA Ekspres and KLIA Transit Services has serviced over 7 million passengers per annum.

In May, Xchanging won the Global AirRail Award (GARA) 2014 ‘Best Payment Solution’ category, for its implementation of this system for the KLIA Ekspres and KLIA Transit services.

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