Safeguarding Intermediary rights critical for digital services: IAMAI

A multi-stakeholder Roundtable discussion hosted by the Internet and Mobile  Association of India (IAMAI) to discuss the intermediary liabilities and safe harbor provisions highlighted that the restrictions on safe harbor provisions of digital intermediaries risks derailing the growth of digital services in India. The roundtable discussion was attended by over 50     participants from digital service providers, lawyers, civil society, academicians and other stakeholders,   and discussed at length the various issues related to digital intermediaries.

Intermediary rights or safe harbor provisions, as recognized under Section 79 of the IT Act is a special clause for digital service providers who are recognized as Intermediaries. Intermediaries, who are essentially technology platform providers for third party content hosting, are the mainstay of most of the popular digital services we use. E-commerce marketplaces, social media platforms, digital messaging and VOIP services, some audio/video streaming services, are all essentially intermediary services. Even a service which provides a platform for users to provide comments (e.g. news portals)     would also be covered under the proposed draft rules. Thus, any regulation for intermediaries will impact a very broad set of services across different sectors of the economy. Hence, the government must exercise caution in framing the final rules. The onus of the content hosted on such platforms necessarily lies with the party hosting the content and cannot be imposed on the services that merely provide a digital platform for the same.

The intermediary rights have been read as an exception provided to certain special kind of service providers under the IT Act, and this was highlighted in the Shreya Singhal case by the Supreme   Court. However, there have been numerous cases before various courts that have challenged the safe harbor provisions of these platforms. With the popularity of these services, challenges like hate speech, fake news, online piracy, counterfeit products have also emerged. The participants unanimously agreed that these are real challenges that cannot be ignored. However, they emphasized that any policy solution should not undermine the importance of free speech,    innovation, trade & investments and ease of doing business. It should not create an environment where intermediaries are coerced to excessively take down content leading to censorship.

It was felt that regulators suggest proactive monitoring by the platforms of content hosted on they’re the platform, which is a direct violation of the conditions for being an intermediary. Participants also highlighted that multiple regulators with their own set of rules are creating compliance burdens for businesses.

The discussion veered around the law enforcement agencies request not being forwarded in the proper format, which in turn affects the time taken for appropriate action. Participants suggested a co-operative approach between regulators and platforms to address the challenges.

The roundtable was an attempt to allow the free-flow discussion to share and acknowledge the different perspectives regarding intermediary roles and safe harbor rights. The association is attempting to evolve a holistic perspective that will help address the genuine concerns without compromising the safe harbor provisions for intermediaries.

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