Genpact and Celonis Partner to Provide Process Improvement Roadmaps that Accelerate Enterprise Digital Transformation

Genpact and Celonis announced a strategic partnership that will allow enterprises to quickly identify, transform, and monitor critical business processes in real time to drive agility, consistency, and uncover new areas of business value in their operations.

The partnership combines Genpact’s digital and process expertise in a variety of end-to-end services including finance and accounting, supply chain, sourcing and procurement, financial crimes and risk management, and insurance underwriting and claims with Celonis’ patented leading-edge process-mining technology. Process mining allows companies to visualize, monitor, and enhance their operations, providing clarity on where and how to quickly and efficiently reengineer processes, and drive more strategic results.

“The partnership between Genpact and Celonis will revolutionize how companies digitally transform themselves with faster access to process improvements, disrupting the status quo on how they run, optimize, and operate their organizations,” said Alison Close, research manager, digital business operations and analytics services at IDC, a leading industry analyst firm. “Companies will now have real-time insight into their business processes to optimize results and predict failure points before they happen.”

The partnership leverages Genpact’s expertise from managing thousands of processes across various industries, and its detailed metrics and benchmarks from extensive experience running operations for hundreds of clients. Combined with Celonis’ Intelligent Business Cloud that monitors for continuous improvement and takes actions with machine learning technology, the partnership is designed to accelerate companies’ digital transformations and provide more strategic roadmaps that deliver superior outcomes.

‘Tiger’ Tyagarajan, president and chief executive officer, Genpact, said, “Companies often struggle with how to get a higher return on their digital transformation investments. It’s critical to determine the best place to start and quickly identify which processes are ripe for the most impactful improvements. Genpact and Celonis will provide technologies and strategies clients need to speed their transformation journeys to deliver revenue growth, enhance customer experience, improve regulatory compliance, drive working capital and cash improvements, lower operating costs, and reduce losses, to name a few benefits.”

The two companies will invest in developing new offerings to drive more value for clients, with resources that help enterprises better understand and monitor processes in real-time with predictive capabilities.

Alex Rinke, co-founder and co-chief executive officer, Celonis, said, “Genpact’s successful digital transformation strategies help their clients drive greater business outcomes. Combining Genpact’s reach, data-driven culture, and rich process and industry expertise with Celonis’ technology will give companies powerful tools and resources to reimagine their operations, creating better processes that deliver extraordinary customer experiences.”

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