Barco launches updated service program to further empower partners and end-users
Barco has launched its an updated service programme for partners and end-users. The rebranded service framework and revised offerings ensure a clear, unified and strengthened service strategy that augments the Barco hardware and software portfolio and fosters enhanced business growth.
The recalibrated service framework focuses on three pillars – enable, protect and optimize – and is primed to deliver positive outcomes, from start to conclusion. The Enable offering serves a great Barco experience from the first moment, through risk-free installation and smooth first-time-right deployment. With expert support and fast resolution times, the Protect program, and its EssentialCare support packages for hardware and software, maximize the uptime and extend the lifetime of the Barco products. The third pillar, optimize, ensures access to the Barco remote management platforms, in combination with the Optimize service packages, to guarantee the optimal usage of Barco solutions. The adoption services, customer success services and managed services optimize the efficiency and return-on-investment of Barco solutions.
Offering customers everything from installation support at the set-up, to in-depth deployment trainings, the new framework features on-site assistance, remote device management platforms and other value-added services. The framework focuses on getting the solution first-time right, with easy on-boarding and setup of professional installation services, offering partners and customers ultimate peace-of-mind. The reworked structure is also expected to optimize efficiency and return on interest for all stakeholders.
Rajiv Bhalla, Managing Director, Barco India, said, “At Barco We gauge and understand the minutest needs of our partners and customers, sometimes even before they realize it, and tweak our solutions to meet future demand. In India, we have always followed an ‘In Country For Country’ approach, and this updated service framework is the latest example of our commitment towards splendid outcomes. With the revamped service structure, we are ensuring enhanced reliability across our solutions, making sure that our partners and customers always enjoy the best results.”
Barco is further simplifying the service offering through a common framework for all of its connected platforms, under the umbrella of the Barco Management Suites. A free version of the Management Suite is already available with Barco’s devices. Now, a premium version can be acquired with a service contract for advanced functionality.
