ElevenLabs introduces Expressive Mode in Agents with expanded Indian language support
ElevenLabs announced the launch of Expressive Mode for Eleven Agents, a major advancement in emotionally intelligent, real-time voice agents designed for real-world customer conversations. Expressive Mode enables teams to build voice agents so expressive, they blur the line between AI and human interaction, bringing greater emotional awareness, timing, and tonal control to enterprise voice experiences.
At the core of Expressive Mode are two tightly integrated upgrades developed in parallel within ElevenLabs’ vertically integrated conversational agents platform, Eleven Agents. The first is Eleven v3 Conversational, ElevenLabs’ most emotionally intelligent and context-aware text-to-speech model to date, optimized for live dialogue. The second is a new turn-taking system that delivers better-timed responses with fewer interruptions, allowing agents to know when to speak, pause, or wait, just as humans do.
Unlike traditional voice automation, Expressive Mode gives enterprises precise control over tone and intent, enabling agents to respond calmly, empathetically, or directly based on context. This emotional control now scales across 70+ global languages, including Hindi, Bengali, Marathi, Telugu, Tamil, Kannada, Gujarati, Malayalam, Punjabi, Urdu, and Assamese, helping businesses engage India’s multilingual audiences without sacrificing clarity, consistency, or emotional nuance.
Expressive Mode uses real-time signals from Scribe v2 Realtime, ElevenLabs’ transcription system, to interpret emotional cues and speech patterns from how something is said, not just what is said. This allows agents to respond more naturally in emotionally charged situations, improving customer experience in high-stakes interactions such as support, mobility, finance, and retail.
Karthik Rajaram, GM and Country Head, India at ElevenLabs, said, “In customer-facing conversations, how something is said often matters as much as what is said. Expressive Mode marks a shift from scripted voice automation to emotionally intelligent conversations across multiple Indian languages. This will enable Indian enterprises to design voice-first experiences that feel natural, responsive, and deeply aligned with how India actually communicates, helping brands build trust and consistency at scale.”
Expressive Mode helps teams deploy voice agents that sound on-brand, respond at the right moment, and adapt to real customer emotion, so customers feel helped, not processed, with the reliability, integrations, testing, and monitoring required for large-scale customer operations, from pilot deployments to global rollouts.
The launch builds on ElevenLabs’ growing focus on India, where its technology is already used by companies including Meesho, Cars24, Apna, 99acres, TVS Motors, Mahindra, PocketFM, and others for conversational voice agents and multilingual customer engagement.
Expressive Mode is now available for ElevenLabs Agents users.
