Pune, India, May 2, 2014: Amdocs, the leading provider of customer experience systems and services, today announced that Telefónica Argentina, the leading multi-play service provider in the country serving 27 million wireless, wireline and high-speed Internet customers, has selected Amdocs to transform its wireline business support systems (BSS) operations. With this transformation project, Telefónica Argentina aims to differentiate its brand experience by allowing its wireline subscribers to move seamlessly between all customer interaction channels, whether self-service or agent assisted, via the Web, call center or at the retail store.
Telefónica elected to modernize and standardize its BSS operations in Argentina on Amdocs software, starting with the transformation of its wireless operations awardedto Amdocs in 2012, and is now expanding the partnership to include its wireline operations. Amdocs will deliver pre-integrated products from its CES portfolio, including sales, provisioning, billing, customer management, self-service and enterprise-wide product management. With complete project accountability Amdocs will deliver implementation, systems integration, testing and training services to support the rollout, as well as ongoing product support.
Chief information officer at Telefónica Argentina Horacio Goldenberg said, “The transformation of our wireline operations is the next phase in our strategy to become the leading operator to offer all customer interactions online and ensure a consistant customer experience across all lines of business. The value we are already seeing from our wireless transformation proves we were right to choose Amdocs as our strategic partner, and is the reason we are selecting them again as we continue this journey.”
Patrick McGrory, president for the Caribbean and Latin America region at Amdocs, said, “By assuming responsibility for the wireless and now wireline transformations, delivering both products and services to support the rollout, we’re putting the full breadth of our expertise to work for Telefónica. This approach will help reduce the complexity and risks normally associated with large transformation projects, and ensure maximum operational efficiencies and total cost of ownership benefits for Telefónica.”
The transformation of Telefónica Argentina’s wireless operations in Argentina took 12 months and went live last November. Telefónica was able to replace disparate systems with one Amdocs system providing integrated capabilities, enabling the introduction of a number of new and innovative services.