The agreement will see NTT DATA, one of the leading global IT services providers, work closely with the Shared Services Centres of Daimler, in Mercedes-Benz Research and Development, India (MBRDI) Bangalore, and Mercedes-Benz Türk, Istanbul, to provide application support service for ERP templates.
The Shared Services Centres have been recently created to increase the support to ensure growing global IT requirements are met. They are tasked with handling 75 per cent of all ERP -related support requests and bringing in external expertise, such as NTT DATA, to help them deliver this.
Naoshi Yoshida, Head – Global Automotive and Enterprise Sales, NTT DATA Corporation, Tokyo, Japan, said, “We are extremely excited to have been chosen as a preferred technology partner for Daimler. With this contract, we will be able to further scale up and accelerate our presence in the APAC markets, strengthen our client base in India, enhance our expertise and business knowledge of Automakers and other manufacturing industries. The term of the deal will cover all template-based applications including operations, basis and development services.”
Sanjeev Welling, Vice President, India Business, NTT DATA Global Delivery Services Limited, India, added, “Our skill sets and understanding on the project ensured this win. As this large-sized project will have India as a major hub, it would help us expand on our Indian footprint adding to numerous job opportunities and bringing in technological advancements within the country.”
NTT DATA is tasked with providing support for the ERP applications within Mercedes-Benz working in close collaboration with MBRDI, the Turkish and the Americas operations. The team will cover all template-based applications including Operations, BASIS and Development services.