vivo India launches ‘VIVO Smart Retail’ to help offline partners

vivo has launched its “VIVO Smart Retail” (VSR) model. Through this solution, vivo will be addressing the demand for smartphones across India by leveraging its vast retail network. In a first of its kind click to mortar model, the company has built this program with the support of over 20,000 retailers and 30,000 VBAs. 

vivo has adopted “VIVO Smart Retail” (VSR) model to enable business continuity for its pan India retail network that will help consumers connect with retailers from the comfort of their homes. With the largest promoter network in the country, vivo India has put in place a robust process that shall enable offline partners to connect with consumers while adhering to all statutory requirements and regulations of the Government. 

vivo store

Customers can send-in their vivo product related queries to retailers via: 

  • SMS (8955771110)
  • vivo India e-store  (
  • vivo Indias Facebook page (@vivoIndia)

The SMS based connectivity is already operational, while the other two platforms will be available to customers before May 12th. The pilot shall be initiated in a phase-wise manner with the objective to be available pan India.

Speaking at the launch of this innovative sales platform, Nipun Marya, Director Brand Strategy, vivo India, said, “Customer-centric innovation is at the core of everything we do. To ensure business continuity of our offline partners, we have decided to create this unique lead generation platform. We hope to connect our customers and our channel partners effectively using this one of its kind system.”

AIMRA National President Mr. Arvinder Khurana, said, “It is great to see vivo India safeguarding the interests of its offline retail partners during this time of crisis. We are positive that this solution will help retailers in regaining business footprint and ensure they are able to address consumer queries in an efficient and streamlined manner. vivo’s Smart Retail Program shall allow customers to experience vivo products at the convenience of their homes.”


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