Taiwan’s FET opts Amdocs for Charging and Billing Modernization Project

Amdocs-logoPune, India, May 2, 2014: Amdocs, the leading provider of customer experience systems and services, today announced that FET (FarEasTone Telecommunications), a leading provider of mobile, fixed-line and broadband Internet services in Taiwan, has selected Amdocs products and services to modernize its charging and billing systems with real-time capabilities and facilitate the launch of 4G LTE services to the local marketplace.

Amdocs systems have been supporting FET’s mobile billing operations for the past 10 years and will now be upgraded to Amdocs’ flagship Convergent Charging and Billing solution, based on the Amdocs CES 9 product suite. Amdocs will deliver a full solution including third-party hardware and software, implementation, systems integration, testing, training and maintenance services.

Executive vice president of ITat FET Magdalina Lin said, “We chose Amdocs for the strength of its convergent charging and billing products, already proven at tier-one operators around the world, as well as for its dedicated professional services and global business process best practices. Once deployed, the new solution will allow us to quickly launch innovative offerings and monetization models, and deliver an enhanced 4G LTE experience to our customers.”

Following the deployment, FET will have a single, real-time charging engine and a single product catalog to allow the rapid introduction of real-time prepaid and postpaid services and bundles. FET will also be able to support hybrid accounts spanning multiple personas and devices and multi-hierarchy accounts. Using Amdocs’ innovative real-time charging technology, the Amdocs solution enables best-in-classevent processing performance on Linux-based software, benchmarked for subscriber bases of hundreds of millions of subscribers.

Vice president of product and solutions marketing at Amdocs Rebecca Prudhomme said, “With a single, convergent system that can support huge volumes of real-time prepaid and postpaid events generated from any service, whether mobile, fixed-line or broadband, and on low-cost hardware, FET will be able to reduce operational and hardware costs and cost-efficiently scale the system to support growing data usage and subscriber numbers, as well as additional lines of business. By reducing total cost of ownership on the one hand, and leveraging the increasing use of data on the other, FET will maximize return on its network investments.”

Amdocs has a strong focus on Asia Pacific and has been active in the region for 15 years. More than a third of Amdocs’ employees are based in Asia Pacific and serve many customers across the Asia Pacific region including SingTel (Singapore), VTN (Vietnam), Reliance Communications (India), CSL Hong Kong, True Corporation (Thailand), XL Axiata (Indonesia) and Globe (Philippines). XL Axiata and Globe represent examples of successful deployments of Amdocs’ convergent charging and billing software at tier-one operators.

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