Northern India’s leading QSR, Kebab Xpress, announced a partnership with MyOperator, one of the leading call management & cloud telephony platforms in India, to give it users’ seamless experience of ordering food.
The core motive of Kebab Xpress was to provide a smooth order placement to its customers, as manual call forwarding to the respective outlet of each caller was a challenging task. Consequently, sustainability of orders placed over calls and customer satisfaction became their prime challenge.
Mr. Jagjit Singh, COO Kebab Xpress, said, “MyOperator helps us survive an increasing call volume within all our outlets. Their call tracking & call automation tech has made real-time follow ups extremely easy, which used to be a prime challenge for us. The order retention rate we are witnessing is higher than our expectations.”
Speaking on the announcement Mr. Ankit Jain, CEO, MyOperator, “It is an era of the foodtech industry. MyOperator is built over cutting edge technology and is delighted to serve Kebab Xpress. We believe in simplifying processes and increasing efficiency. That’s what we are doing with Kebab Xpress.”
Kebab Xpress’ opted for MyOperator virtual number along with an IVR for all the outlets and witnessed 50% hike in on-call order retention. The call automation service helped Kebab Xpress resulted in 90% dip in their churn rate.
Kebab Xpress was facing issue of high churns rate due to absence of a call management tracking solution. With this product execution, Kebab Xpress was able to connect with the missed call customers as well within two-three minutes.
@Technuter.com News Service