New Delhi, India, April 30, 2014: iGATE, the New Jersey-headquartered integrated technology and Operations Company, has announced that it has received the 2014 Global Customer Value Leadership Award in Product Engineering Services, presented by Frost & Sullivan. Based on the findings of the Best Practices research, Frost & Sullivan determines how best-in-class companies worldwide manage growth, innovation and leadership.
The Frost & Sullivan Customer Value Leadership Award is presented each year to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment for its customers. As mobility, interactive electronic work instructions (iEWI), Internet of Things (IoT) and Industry 4.0 make sweeping changes across the manufacturing industries, Frost & Sullivan feels that PES companies need to constantly evaluate these disruptions and look at creative ways of bringing value to clients so that they stay relevant and enjoy sustained growth in the industry. This Award recognized iGATE’s strong focus on enhancing the value that its customers receive, beyond simply good customer service, which leads to improved customer retention and, ultimately, to customer base expansion.
Industry Manager at Frost & Sullivan Muthuraman “Ram” Ramasamy said, “Our analysis indicates that iGATE’s strong presence in key discrete industry verticals and its iTOPS model have placed iGATE as one of the preferred solution providers in the PES market. iGATE’s strength in understanding new technologies and continual drive for value for diverse customer segments have allowed it to create a unique position in the market. We congratulate iGATE for its strategies to deliver impeccable customer value benefits across the globe.”
Sanjay Salunkhe, Senior Vice President, Product and Engineering Solutions, iGATE, said, “This award is a testimony to the persistent effort our teams have put in to achieve the high-quality standards and processes at iGATE. This reflects our strengths in being able to deliver integrated and process-led technology solutions; our iTOPS model has worked well for us in our customer delivery, while we continue to develop cutting-edge product and engineering solutions.”