C-Zentrix announced that for the second consecutive year, has received an honorable mention in Gartner’s coveted report, ‘Magic Quadrant Contact Centre Infrastructure, Worldwide 2017’. The company also efficiently delivers cloud based communication solutions for the contact centres of midsize and large enterprises in India, South East Asia, Middle East Asia, South Africa and North America.
The report is based on detailed evaluation of CCI (Contact Centre Infrastructure) technology provider’s ability to effectively articulate logical assessments about current and future market directions, innovations, customer needs and competitive forces. It is the internationally accepted market analysis for the evaluation of CCI providers.
Commenting of the development, Saket Setu, CEO &Co-Founder, C-Zentrix said, “Our ambitions are reaffirmed after receiving the honorable mention in the Gartner’s report 2017 for the second consecutive year.We at C-Zentrix always try to build cutting-edge technologies for intelligent customer service. This recognition is an acknowledgement to our consistent penetration in the markets across globe. With the emergence of Cloud, Speech Analytics, IOT and AI, the future of customer experience is undergoing a massive transformation.”
Recently, C-Zentrix has launched two new products in its wide portfolio of Customer Engagement Solutions – ‘TrixChat’ and ‘ZenBot’.The newly launched solutions would help the customers of C-Zentrix across verticals to stay in touch with their end-customers 24*7. These products are expected to revolutionize the customer service industry with the automation they bring.With the introduction and addition of ‘TrixChat’ and ‘ZenBot’ into the wide product portfolio, the company is making sure that all the customized Customer Engagement C-Zen Suite Solutions are available under one roof for its customers.