New Delhi, India, November 14, 2014: Amdocs, the leading provider of customer experience solutions, has announced that that it has been positioned by Gartner, Inc. in the Leaders quadrant of the Magic Quadrant for Integrated Revenue and Customer Management (IRCM) for CSPs (communications service providers). IRCM covers all transaction-charging processing requirements, regardless of product, service, delivery method, customer type or payment method. It includes a set of integrated customer-facing and network-facing solutions that support customer acquisition, retention and monetization functions.
The Gartner report evaluates 19 vendors with solution suites providing customer care, order management, billing, rating, charging, pricing, partner relationship management, policy management, mediation, self-service, analytics and other related functions.
According to Gartner, Leaders are vendors that would normally be included on shortlists for IRCM solutions for large and midsize CSPs worldwide:
- perform profitably, grow their revenue and have a presence in all major markets
- demonstrate functionality that is above average, and their technology and scalability are leading-edge
- engage in innovative projects and activities, carefully listening to their customer base
- are engaged in understanding the underlying and emerging patterns/trends in revenue and customer management activities, and direct their R&D resources and investments accordingly
“We believe Gartner’s recognition of Amdocs’ leadership position reflects the strength of our products, our ability to deploy innovative solutions, and our sustained investment in areas around core-IRCM,” said Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. “Amdocs’ investments in big data analytics, multichannel enablement and customer experience solutions allow for deeper integration of IT with the network, providing real-time customer insights enabling advanced customer experience management.”
Amdocs’ customers include some of the world’s largest service providers, spanning fixed and mobile carriers, and cable operators. 2014 customer wins in the area of IRCM include Bell Canada, Sprint; Telefonica Chile and Peru, Telefónica Argentina, Telkom SA (South Africa), FET (Taiwan), Cellcom Israel; Telekom Austria and T-Mobile Czech Republic.