Pune, India, November 7, 2014: Amdocs, the leading provider of customer experience solutions, has announced that Telefónica Argentina, the leading multi-play service provider in the country serving 27 million wireless, wireline and high-speed Internet customers, has selected Amdocs to manage a range of its business support systems (BSS) applications. The multi-year application management agreement covers key BSS areas including Amdocs billing and ordering solutions as well as interfaces to non-Amdocs legacy systems. This marks an expansion of Amdocs’ relationship with Telefónica Argentina for the previously-announced wireline and wireless transformation projects, which aim to provide a seamless experience across all customer interaction channels.
Under the new agreement, Amdocs will assume responsibility for managing, maintaining, configuring, testing and training across multiple Telefónica Argentina BSS systems, including interfaces to applications from third-party vendors – thus increasing Amdocs’ role in the overall transformation, enabling Telefónica to focus on its core business activities.
“Based on the success achieved so far, we are expanding our relationship with Amdocs by entrusting them to manage a broader range of our BSS systems,” said Horacio Goldenberg, chief information officer at Telefónica Argentina. “This will enable us to further simplify processes and systems so that we can deliver on our transformation goal of providing a consistent, advanced and simple customer experience across all channels – whether self-service or agent assisted, via the Web, call center or retail store.”
“Today’s announcement demonstrates our ability to provide even greater value to Telefónica Argentina by assuming responsibility for managing and maintaining our CES solution suite,” said Manuel Zepeda, division president for the Caribbean and Latin America region at Amdocs. “Having Amdocs manage these important BSS applications will not only help ensure maximum operational efficiencies for Telefónica Argentina but also enable them to focus on their core business – ensuring the best customer experience across all channels.”