OPPO has introduced digital invoices for their customers across service centres in the country. Under this, all the OPPO service centres will share repair invoices with customers through WhatsApp Broadcast. OPPO will go paperless in their service centres and the initiative has been implemented beginning the 17th August 2020. OPPO has more than 500 exclusive service centres in 476 Indian cities.
When a customer visits any OPPO service centre for repairs/purchase, a work order/invoice is shared with them, that includes the details of the customer and the issue with the device. Now, they will receive the same work order and invoice through WhatsApp. The customers who do not use the messaging app can also choose to receive the same via SMS/Email. The multiple notification platforms ensure that all consumers have easy access to the work order.
OPPO also introduced a dedicated AI powered Chatbot called ‘Ollie’ that is available 24X7 for consumers to resolve 94.5% of their queries. Customers could also connect with an executive via WhatsApp. The brand offers customer Service in 9 languages and has an overall rating of 4.5 out of 5 on Google Reviews making it number one across 200 cities.