Chennai, India, July 29, 2015: Uniphore Software Systems, a Chennai-based speech recognition solutions company, announced its multi-city “Convert Customers to Evangelists” roadshow. The company will launch the next version of its speech analytics software, auMina on 6th August in Delhi during the roadshow. The roadshow will move from Delhi to Mumbai and then Bangalore which is scheduled for August 11 and 13 respectively.
The roadshow aims to discuss the importance of speech analytics in helping contact centers achieve their business goals. It will be addressed by leading industry practitioners who will share their experience in evaluating and implementing speech analytics solutions. The roadshow is aimed at business leaders in the banking and contact center industry verticals who are looking to scale the next level of customer experience.
Umesh Sachdev, Co-Founder and CEO of Uniphore Software Systems said, “The aim of the roadshow is to bring the CEOs, CXOs and CIOs of the industry to discuss the disruptive impact of speech analytics on conversations with customers. We believe that speech analytics will be the primary axis for the next level of customer experience in a multichannel customer engagement model prevalent today. We are confident that speech analytics is going to become the benchmark for superior customer service in India and across the world.”
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