GajShield provides faster support to the partners and customers

GajShield-logoMumbai, India, February 01, 2014: GajShield, a leading provider of Network Security and Email Security, offers faster support to the partners and customers through on-time technical assistance. GajShield’s knowledgeable and qualified technical engineers keep partners and customers updated on the evolving threats. Technical engineers help them to troubleshoot problems related to their network as well as configuration of various GajShield features.

One of the key benefits that GajShield partners and customers get is that they interface directly with GajShield technical engineers. GajShield team provides faster support to the partners and customers through a dedicated toll-free number and email support. The telephonic supports can be availed on the toll-free number 1800220032 and the email support can be availed by sending the queries to support@gajshield.com. The support engineers are well experienced on GajShield UTM appliance and are capable of providing the best assistance in addressing the problems. The in-house test environment will help support engineer to simulate customer problem and provide them quick solution.

GajShield’s customers and partners directly interface with technical engineers who understand their problem faster and resolve it quickly. GajShield team has good understanding of network problems which helps in giving timely response to the customers. The team has expertise in providing suggestions and concrete solutions to customer’s problems, which will help customer to protect their overall network. GajShield conducts continuous training and certification programs for both customers and partners.

CEO at GajShield Sonit Jain said “We bring in a lot of benefits to partners and customers, as the call does not get routed to any non technical call center representative but to a qualified engineer straight away. We are committed to provide superior support for every product we offer. We work on a simple principal, if a customer opts to take GajShield product and services then he should not look to opt any other competing vendor.

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