Bangalore, India, September 3 2014: Xchanging plc, the business process, procurement and technology services provider, announced that its Application Maintenance, Support and Engineering Services has achieved Level 5, for version 1.3 of Capability Maturity Model Integration (CMMI) framework for Services the highest possible rating within this industry benchmark. Xchanging Singapore is the first company in Singapore to be assessed at CMMI-SVC Ver. 1.3 Maturity Level 5 Staged Representation.
This achievement reaffirms Xchanging’s excellence in delivering application maintenance, support and engineering services to customers from its global delivery centres in India and Singapore.
CMMI is a process improvement appraisal programme for organisations, administered by the CMMI Institute, USA. An appraisal at maturity level 5 indicates that the organisation is performing at an “optimised” level, meaning that continual improvements are being made to processes, based on a quantitative understanding of business objectives and performance needs.
Alok Sinha, President & Global Head – AES, and Country Manager – India said, “We have always focused on continuous improvement, as reflected in our leadership in technology, implementation, operations and quality standards. Achieving the CMMI-SVC Ver 1.3, Level 5 milestone enables us as a technology partner to perfect our processes and approach business innovatively – both imperative in delivering quality services to our customers quickly and cost-effectively.”
Xchanging is one of the first few companies to be assessed for CMMI-SVC Version 1.3 at Maturity Level 5 in Singapore and India. In 2012, its global delivery centres in India including Bangalore, Chennai, Gurgaon and Pune were appraised for Application Maintenance, Support and Engineering Services.