Digitalization must be accompanied by democratization. Indians need, and deserve, a visionary approach to public services like Digital India initiative. However, one of the fundamental lacunae in British-era bureaucracy systems in our country is lack of feedback systems for government policies and execution. Service that will go completely digital will become faceless to a large extent and run the risk of big gaps in delivery quality. Ubiquitous mobile phones could be ideal partner for government and people in facilitating very fast, simple, and accurate real-time feedback. True democratization means true empowerment and it can begin now.
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