Post-Budget quote from Mr. Sanjay Gupta, Managing Director, India, Middle East and SAARC, Aspect Software:
The new government’s first budget is an inclusive and constructive one for our economy. Many aspects highlighted in the budget ties back to the need for greater thrust on customer service engagement. The proposal for manufacturing units to sell products in retail through e-commerce platform is a progressive move and will usher a new wave of customer engagement in the e-commerce industry. The Indian Banking Industry is riding on finance transformation driven by Information Technology, and bringing in singularity in KYC norms will mean that banks will have to bring about deeper IT integration in their bid to maintain customer records and share actionable intelligence among systems. In the rail budget, the government also proposed upgrading the IRCTC ticketing platform which will mean bringing about a more sophisticated customer relationship management approach to such flagship citizen facing government properties.