Cognizant announced that it has been selected by Con Edison, one of the nation’s largest energy delivery organizations, to help modernize the company’s application and technology infrastructure to better serve 10 million people in New York City and the surrounding regions. As part of a multi-year agreement, Cognizant will build an IT infrastructure that furthers Con Edison’s commitment to efficiently providing its customers with clean and reliable energy.
Cognizant will be working with Con Edison to remodel its legacy technology platform by moving service management software to the cloud, implementing hyper-automation and enhancing IoT and analytics capabilities. Transforming Con Edison’s service delivery capabilities will increase its operational efficiencies, enable greater agility in responding to environmental impacts and provide a more modern and improved customer experience.
James Prettitore, Director of Information Technology at Con Edison, said, “This is one of the ways Con Edison is optimizing digital technologies to support customers with energy solutions that provide personalization, convenience and improve reliability. We’re confident that together with Cognizant we will develop a more streamlined approach to technology, operations and customer engagement and advance our clean energy future.”
Raj Radhakrishnan, Senior Vice President and Global Head of Cognizant’s Energy, Utilities & Manufacturing Practices, said, “Reliable, cost-effective and easily accessible clean energy is critical in today’s on-demand market. Con Edison’s multi-year investment to modernize its IT infrastructure will equip the business to respond to today’s energy challenges while creating consistent and positive experiences for millions of customers. We are pleased to help Con Edison better support its business, employees and customers.”