New Delhi, India, May 15, 2014: Capillary Technologies, the leading provider of cloud-based integrated retail solutions, today announced the expansion of its best-in-class customer engagement solutions in the Middle East. It also represents a further step in increasing the company’s Customer Engagement capabilities in the Middle Eastern region. Capillary’s existing offices in the region will continue to increase the scale and support for its customers especially those in the retail business sector who play a key role in the region’s economy.
Consumer-facing businesses in the Middle East will now be able to leverage Capillary’s industry-leading Intelligent Customer Engagement Suite of solutions, to drive personalized customer experience across channels such as mobile, social, online and physical stores. Capillary currently powers customer engagement, loyalty initiatives and data analytics for leading retailers such as Pizza Hut, Puma, Marks & Spencer, Red Tag, Homes r Us, VLCC, US Polo and Mihyar. These businesses now enjoy better topline performance, enhanced customer loyalty and superior sales growth within short timelines.
Michael Geisler, Regional Head, Middle East and Africa, Capillary Technologies, said, “Through our significant growth in the Middle Eastern market we can clearly see that our solutions have resonated well with customers here. Consumer facing businesses are beginning to understand the need to transform the interactions they are having with their customers. They are using big data analytics and CRM technologies to drive predictable revenue growth. Capillary’s CEM solutions will enable these retail marketers to easily and quickly manage their customer data, gain insights and personalize their customer engagement across channels, driving a significant increase in sales and loyalty. We are excited about the value we can deliver to businesses here by being one of the front-runners in the industry.”
Capillary’s suite of ROI-driven Customer Engagement solutions offer real-time loyalty, granular data capture, actionable analytics and instant upsell and cross-sell recommendation engines that generates significant ROI for retailers within weeks of implementation. With its SaaS based platform, Capillary integrates everything that retail marketers and operators require to engage with their customers, weaving social, mobile and online experiences into virtually any point of sale device, from legacy terminals to the latest POS devices and mobile tablets.
With its network of 12 worldwide offices across 4 continents, Capillary works to bring global best practices to the Middle East and create marketing innovation to diligently demonstrate measurable business outcomes and impressive returns for each client initiative. Capillary’s customers typically witness 5-7% increases in sales and 4-6X ROI on margins from their investments with the firm.